Frequently Asked Questions
Everything you need to know about shopping with American Express Fashion.
What shipping methods are available?
We offer standard, expedited, and next-day delivery options. Shipping is complimentary on all orders over $150, while standard rates apply for smaller purchases.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Refunds are processed back to your original payment method.
Which payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay and PayPal.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery timelines vary based on the destination and local customs regulations.